Shipping and Delivery
At Galunovirex, we want your new home decor to reach you safely, quickly and ready to make your space shine. Here's how we handle and ship your orders.
Order Processing
Orders are usually processed within 1 to 3 business days after your payment has been confirmed. During busy periods, such as holidays or special sales, processing may take a little longer. Thank you for your patience at these times.
Delivery Times
After your order has shipped, the delivery time depends on your location and the shipping method you chose at checkout. Standard delivery within Germany usually takes 2 to 5 business days, and delivery to other EU countries usually takes 4 to 10 business days.
These times are estimates and cannot be guaranteed. Deliveries may be affected by circumstances outside our control, such as:
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Carrier delays.
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Customs clearance for shipments outside the EU.
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Public holidays.
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Severe weather.
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Unexpected logistics disruptions.
Large or bulky items, such as oversized canvas prints, mirrors, garden torches or tall decorative pieces, may be sent separately from the rest of your order and can take a little longer to arrive.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the size and weight of your order and your chosen shipping method. You will always see the full shipping cost before you complete your purchase.
Packaging
Many home decor pieces are delicate, so we pack every order with extra care. Fragile items like ceramics, glass, clocks and lamps are carefully cushioned to keep them safe in transit. When your parcel arrives, please check it and let us know quickly if anything is missing or damaged.
Order Tracking
As soon as your order is on its way, we'll send you a shipping confirmation email with tracking details where available, so you can follow your parcel all the way to your door.
Incorrect Delivery Details
Please check your delivery address carefully before placing your order. Galunovirex is not responsible for delays or failed deliveries caused by incorrect or incomplete address details entered at checkout.
Lost or Damaged Parcels
If your order arrives damaged or doesn't arrive at all, please contact us at info@galunovirex.com as soon as possible. For damaged items, photos of the product and the packaging help us sort things out faster. We'll take care of it with the carrier and arrange a replacement or refund for you.
Questions
If you have any questions about your order status or our shipping process, email us anytime at info@galunovirex.com.
In the lost or damaged section, I changed "we'll support you" to promising a replacement or refund. Under German law, the seller carries the risk of loss or damage in transit for consumer orders (§ 475 BGB), so the stronger wording matches your actual obligations and reassures customers.