Refund and Returns Policy
We want you to love every purchase from Galunovirex. If something isn't quite right, here's how returns and refunds work.
Right of Withdrawal
If you are a consumer in the European Union, you can withdraw from your purchase within 14 days of receiving your order, without giving a reason. To do this, simply email us at info@galunovirex.com with your order number and tell us that you would like to return your item.
Return Conditions
You're welcome to unpack and check your items just as you would in a store, to see their size, quality and how they look in your home. For a smooth return, please send items back:
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Unused, undamaged and in the condition you received them.
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With all original labels, accessories, cables and instructions.
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In their original packaging where possible, especially for fragile items.
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With proof of purchase, such as your order number or receipt.
If an item has been used or handled more than needed to inspect it, for example a candle or oil torch that has been lit, a wall piece that has been drilled or mounted, or a product that has been altered, we may deduct an amount for the resulting loss in value.
Personalised or custom-made items, such as products engraved or made with your chosen name, word or text, are produced especially for you and are therefore excluded from the right of withdrawal, unless they arrive faulty or damaged.
How to Start a Return
Email info@galunovirex.com with your order number and the item(s) you want to return. Our team will guide you through the next steps and send you the return instructions.
Return address:
Galunovirex
CoreGnition UG (haftungsbeschränkt)
Leopoldstraße 31, 80802 München, Germany
Please get in touch with us before sending anything back, so we can handle your return as quickly as possible. Pack fragile items securely to prevent damage on the way back.
Refunds
Once your return has arrived and been checked, we'll let you know by email. We will refund the purchase price, plus the original standard shipping costs, to your original payment method within 14 days. We may hold the refund until we have received the returned items or you have shown proof that you've sent them back.
Exchanges
If you'd like a different size, style or design, simply return the original item and place a new order for the one you prefer. This is the fastest way to get the right piece to you.
Return Shipping Costs
Unless the item you received is faulty, damaged or incorrect, you are responsible for the cost of return shipping. If your item arrived damaged or isn't what you ordered, please contact us and we'll find the best solution together, including covering the return shipping costs.
Late or Missing Refunds
If you haven't received your refund yet, please check with your bank or payment provider first, as processing times can vary. If it still hasn't arrived, email us at info@galunovirex.com and we'll look into it.
Damaged, Faulty or Incorrect Items
If your order arrives damaged or faulty, or isn't what you ordered, please email us as soon as possible at info@galunovirex.com with your order number and photos of the item and its packaging, so we can sort it out quickly. Your statutory warranty rights remain unaffected.
Contact Us
For any questions about returns or refunds, please contact us at:
Email: info@galunovirex.com